Shipping information summary
Order confirmation
Once an order is placed, the customer will immediately receive a confirmation email.
Order processing
For orders to begin processing the same day, the customer must submit their order before 12:00 pm PST.
Delivery time
The average transit time is 5-8 business days, we offer free shipping to the contiguous US.
Tracking Information
Within 24 hours of the order leaving the warehouse, the customer will receive a tracking number via email.
Cancelling an order
If you need to cancel your order, please contact our customer service team quoting your order number and they will cancel your order.
Late orders
During periods of high demand or busy shopping, orders may be delayed. If your order is delayed, please be patient and allow up to 3 additional working days. If your order has not arrived after this time, please contact our customer service team at support@mrcoolhvacsupply.com.
Damaged or wrong package
If your package arrives damaged or you receive wrong goods, it is important that you immediately document the damage with detailed photos. Then contact our customer service team at support@mrcoolhvacsupply.com. Be sure to include your order number.
Business Address:
MRCOOL HVAC Supply by Commerce Unlimited LLC
22571 SE 313th PL, Black Diamond
WA 98010
United States
EIN: 99-2993778
DUNS: 132128346
Business hours: Monday to Friday 9:00 am - 5:00 pm PST
Phone: +1 833-928-0535
Email: support@mrcoolhvacsupply.com
