Important Key Information:
To be eligible for a refund, the following conditions must be met:
Follow these steps to initiate a return:
1. Contact us: Contact our customer service at support@mrcoolhvacsupply.com with your order number and the reason for your return. We will provide you with return instructions and a return authorization number.
2. Prepare your return: Securely package the item(s) in the original packaging and include all accessories, tags and labels.
3. Ship your return: Send the item(s) to the return address provided by our customer service team. Please use a trackable shipping method to ensure items are returned to us safely. You are responsible for the costs of return shipping.
Refund Process
Once we have received and inspected the returned item(s), we will process your refund. The refund will be issued to the original payment method used for the purchase. Refunds may take up to 10 business days to process after we receive the returned items.
Exchange
If you would like to exchange an item, please contact our customer service at support@mrcoolhvacsupply.com and they will provide you with instructions for the exchange.
Cancel order
If you would like to cancel your order, please contact our customer service team with your order number and they will cancel your order.
Defective or incorrect items
If you receive a defective or incorrect item, please contact our customer service immediately at support@mrcoolhvacsupply.com. We will arrange a return and provide a replacement or refund.
Business Address:
MRCOOL HVAC Supply by Commerce Unlimited LLC
22571 SE 313th PL, Black Diamond
WA 98010
United States
EIN: 99-2993778
DUNS: 132128346
Business hours: Monday to Friday 9:00 am - 5:00 pm PST
Phone: +1 833-928-0535
Email: support@mrcoolhvacsupply.com
